TITLE
Consider a memorandum/resolution authorizing the procurement of Cisco SmartNet Services Support and Maintenance.
SUMMARY
DATE: June 18, 2019
TO: Ronald L. Olson, City Manager
FROM: Willie Resto, Executive Director of Information Technology
SUBJECT: Authorize the Award of Cisco SmartNet Services Support and Maintenance
BACKGROUND AND FINDINGS:
The City of Killeen’s network is comprised of switches, routers, and security appliances used to provide reliable and secure network connectivity. The City also owns a Call Manager VoIP system for providing telephony service. Cisco equipment was purchased to create this infrastructure that meets current and future City needs. The initial purchase of equipment provided a 12-month period of SmartNet support, this request is for a continuation of the support for the next 12 months. SmartNet service provides escalated assistance, emergency support, and software installs/updates for all Cisco systems and devices. Information Technology requested 12-month pricing plans from multiple Cisco resellers to attain the best pricing available. This purchase is through the Texas DIR purchase program, a cooperative that satisfies the City’s bidding requirements pursuant to Texas Local Government Code section 271.102. Information Technology received three quotes from reliable vendors and Netsync Network Solutions provided the best value.
THE ALTERNATIVES CONSIDERED:
1. Purchase Cisco SmartNet Services support and maintenance.
2. Do not purchase Cisco SmartNet Services support and maintenance.
Which alternative is recommended? Why?
Cisco SmartNet’s service is designed to maintain the most effective and reliable network. Without the SmartNet support, the City would pay 100% of replacement costs for any of the Cisco hardware devices that fail and forgo assistance. Additionally, costs for any security patches, upgrades, or changes in software or firmware would also be the responsibility of the City. Option one is...
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