TITLE
Consider a memorandum/resolution to approve an addendum to the original maintenance agreement between the City of Killeen and Tyler Technologies for Municipal Court case management software.
SUMMARY
DATE: February 20, 2018 Meeting
TO: Ronald L. Olson, City Manager
FROM: Luevada Posey, Executive Director of Municipal Court
SUBJECT: Renewal of Annual Maintenance Agreement of Municipal Court Software
BACKGROUND AND FINDINGS:
The Court purchased specialized software from Tyler Technologies in 2014; which included a maintenance agreement. This agreement renews automatically unless terminated by either party prior to the end of the current term. In accordance with the agreement, the fees, which are subject to change, have increased 5% annually since inception.
The maintenance agreement includes such benefits as unlimited help desk assistance, system upgrades at no additional costs, automatic updates to address bugs/fixes, and system improvements. Included are necessary updates to the system as a result of mandatory legislation, which can occur every two years. Tyler Technologies continuously adds new features and improvements to their court software product, which are easily installed at the press of a button; updates and fixes are installed approximately every two weeks. The Court has access to a list-serv that includes courts from all over the country who exchange innovative ideas to improve court processes.
Because Killeen is considered a large court by Tyler Technologies there are additional benefits, not provided to smaller courts, that have a positive impact on the operations of this court. Once a month, a Tyler Technologies representative, specifically assigned to Killeen, contacts the court to inquire what (if any) issues are occurring with the software and to solicit suggestions for improvement. During this past year several of our suggestions were forwarded and approved for development and will be implemented in 2018. Once a year,...
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