TITLE
Consider a memorandum/resolution awarding a one (1)-year service agreement for Cisco SmartNET to Technology for Education LLC.
SUMMARY
DATE: August 15, 2017
TO: Ronald L. Olson, City Manager
FROM: Thomas A. Moore, Executive Director of Information Technology Services
SUBJECT: Authorize the Award of a Cisco SmartNET Services Agreement
BACKGROUND AND FINDINGS:
The City of Killeen’s network is comprised of switches, routers, and firewalls for network connectivity. The city also has a Call Manager VoIP system for telephone service. In March of 2015, a plan was approved to purchase all Cisco equipment to replace the city-owned network equipment and create an infrastructure that would meet current and future city needs. The purchase allowed for an initial 12-month period of SmartNET support; this request is for a continuation of the support for the next 12 months. SmartNET service provides escalated assistance, emergency support, and software installs/updates for all Cisco systems and devices. Information Technology requested 12-month pricing plans from multiple Cisco resellers to attain the best pricing available. This purchase is through the Texas DIR purchase program. We received three quotations from reliable vendors and choose Technology for Education LLC (TFE) as the providing the best value.
THE ALTERNATIVES CONSIDERED:
1. Purchase Cisco SmartNET.
2. Do not purchase SmartNET and forgo this support.
Which alternative is recommended? Why?
Cisco SmartNET's service is designed to maintain the most effective and reliable network. Without the SmartNET support, the city would pay 100% of replacement costs for any of the Cisco devices that fail. Additionally, costs for any upgrades or changes in software or firmware would also be the responsibility of the city.
Option one is the recommended op...
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