TITLE
Consider a memorandum/resolution to enter into an agreement with LifeQuest Services - Life Line Billing Systems, LLC for emergency medical services billing.
SUMMARY
AGENDA ITEM
Emergency Medical Services (EMS) Billing Request for Qualifications (RFQ)
ORIGINATING DEPARTMENT
Finance
BACKGROUND INFORMATION
The City of Killeen employs six full-time EMS Billing personnel with an annual operating budget of approximately $240,000. The department processes billing for the Fire Department that averages 17,000 EMS calls annually. In a continued effort to identify efficiencies, an analysis was performed to assess the viability of outsourcing the billing function. The results of the analysis showed that outsourcing had the potential to enhance customer service and increase revenues at a lower operational cost. An RFQ was issued and six proposals were received. The firms that submitted a proposal include Digitech, EF Recovery, Intermedix, LifeQuest Services, PST Services, and Wittman Enterprises.
DISCUSSION/CONCLUSION
A six-member committee reviewed the proposals and narrowed the list to four finalists. The proposals were rated using the criteria:
EMS Billing Technique - Ability to effectively bill all EMS calls in accordance with applicable laws and regulations.
EMS Patient Care Reporting System - Ability to fully integrate with the City’s electronic patient care reporting system.
Fire Service Fee Recovery Technique - Ability to effectively bill all Fire Service Fees with applicable laws and regulations.
Fire Service Fee Recovery Reporting System - Ability to fully integrate with the City’s system.
Reporting Features - Ability to meet all city and Texas Department of State Health Services reporting requirements.
A subcommittee then contacted and evaluated the references of the finalists. Of those that were evaluated, LifeQuest Services was selected as the most ...
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