Title
Consider a memorandum/resolution authorizing a master software agreement renewal with CivicPlus, LLC, in the amount of $424,404.82.
Body
DATE: April 21, 2026
TO: Kent Cagle, City Manager
FROM: Willie Resto, Executive Director of Information Technology
SUBJECT: Master Software Agreement Renewal with CivicPlus
BACKGROUND AND FINDINGS:
The City is seeking approval to renew a Master Services Agreement with CivicPlus to modernize and consolidate several critical digital services that support resident engagement, regulatory compliance, and operational efficiency. Currently, the city utilizes a mix of aging, standalone, and in some cases unsupported systems that create inefficiencies, increase risk, and limit our ability to deliver responsive and transparent services to the community.
The proposed CivicPlus platform provides an integrated solution that includes: social media archiving to ensure compliance with public records laws; SSL certificate management to maintain secure and trusted online services; a modernized City website with hosting and a scheduled redesign within 48 months to ensure accessibility and usability standards are maintained; AudioEye accessibility tools to support ADA compliance; and a citizen request tracking system to improve service delivery and transparency. Additionally, the agreement includes SeeClickFix 311 CRM capabilities with GIS integration and a mobile application, allowing residents to easily report issues and track resolutions in real time. The platform also includes a mass notification system to replace the City's current CodeRED system, which is nearing end-of-life and has experienced reliability concerns.
This consolidated approach reduces reliance on multiple vendors, improves system interoperability, enhances cybersecurity through centralized management, and positions the City to better meet regulatory requirements and community expectations. The CivicPlus solution also provides scalability for future growth, ...
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