Title
Consider a memorandum/resolution awarding request for proposals #25-04, Delinquent Account Receivables Collection Services to McCreary, Veselka, Bragg & Allen, PC.
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DATE: February 18, 2025
TO: Kent Cagle, City Manager
FROM: Judith Tangalin, Executive Director of Finance
SUBJECT: Request for Proposals - Delinquent Account Collection Services
BACKGROUND AND FINDINGS:
The City bills customers for money owed. If a bill is unpaid after the due date, additional payment due notices are sent. When a bill goes unpaid for a period greater than 90 days (120 days for emergency medical services) it is submitted to an outside collection agency. The agency continues collection efforts and charges the City a fee equal to a percentage of the amount collected on behalf of the City. The only exception is Municipal Court citations.
The current delinquent account collection services agreement has ended therefore the City issued a request for proposal (RFP 25-04) for delinquent account collection services on November 3, 2024.
On November 26, 2024, proposals were received from six (6) vendors. Staff evaluated the proposals using the following criteria:
1. Relevant experience and success in collecting accounts receivables for similar entities;
2. The experience, resources, and qualifications of the company or firm and individual assigned to this account;
3. Delinquent collection philosophy and strategy, to include fee assessment, and demonstrated performance including complaints filed by debtors pursuant to federal collection law;
4. Oral presentation on collection methodology and process
5. Ability to provide the necessary reporting on the progress of collection for all fines; and
6. Amount of assistance required from City staff.
After careful review of all the proposals, to include an interview with the top three evaluated firms, it was determined that McCreary, Veselka, Bragg & Allen, PC. would provide the best value to the City. The agreement is for fi...
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