TITLE
Consider a memorandum/resolution authorizing the purchase of Cisco Unified Communications Manager and Flex Support Plan in an amount not to exceed $126,535.
SUMMARY
DATE: June 23, 2020
TO: Kent Cagle, City Manager
FROM: Willie Resto, Executive Director of Information Technology
SUBJECT: Authorize the Purchase of Cisco Unified Communications Manager and Flex Support Plan
BACKGROUND AND FINDINGS:
The City of Killeen’s telephone system is operated from a Cisco Unified Communications (UC) VoIP system which is used to provide reliable and secure phone and voicemail service. The City purchased its current phone system (Cisco Call Manager) in 2004. The last upgrade took place in 2015. The current system is nearing its end of life and will no longer be supported for critical security patches and upgrades or hardware replacements.
The benefits of proceeding with this upgrade include increased functionality and stability of our phone system, ensuring compatibility with our email system and the cost savings of a limited time migration cost from Cisco. Cisco Unified Communications Flex Plan (Flex) provides multiple calling features and licensing for telephone and voicemail services, which includes video conferencing and other services. Flex is a subscription-based plan that provides more value at a lower cost when compared to traditional support. This plan provides all necessary licensing, security updates, fixes and software downloads and hardware replacement. Flex support provides escalated assistance, emergency support, and software installs and updates for Cisco Unified Communications.
The cost of the hardware equipment upgrade is $95,797.95 and is a one-time expense. The Flex Support Plan will cost $92,210.25 over a three-year period.
THE ALTERNATIVES CONSIDERED:
1. Purchase Cisco Unified Communications Manager and Flex Support Plan.
2. Do not purchase Cisco Unified Communications Manager and Flex Support Plan.
Which alternative is reco...
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