Title
Consider a memorandum/resolution authorizing the renewal of Cisco Unified Communications Manager and Flex Support Plan, in an amount of $116,640.00.
Summary
DATE: June 20, 2023
TO: Kent Cagle, City Manager
FROM: Willie Resto, Executive Director of Information Technology
SUBJECT: Cisco Unified Communications Manager and Flex Support Plan
BACKGROUND AND FINDINGS:
The City of Killeen's telephone system is operated from a Cisco Unified Communications (UC) VoIP system which is used to provide reliable and secure phone and voicemail service. The City purchased the phone system (Cisco Call Manager) in 2004 and the last upgrade took place in 2022.
Renewing the Unified Communications Manager and Flex Support Plan will ensure the stability of our phone system and compatibility with our email system. The Cisco Unified Communications Flex Plan (Flex) provides multiple calling features and licensing for telephone and voicemail services, which includes video conferencing and other services. Flex is a subscription-based plan that provides more value at a lower cost when compared to traditional support. This plan provides all necessary licensing, security updates, fixes and software downloads and hardware replacement. Flex support provides escalated assistance, emergency support, and software installs and updates for Cisco Unified Communications.
The renewal of the Unified Communications Manager and Flex Support Plan will cost $116,640 over a three-year period or $38,880 for the next three fiscal years.
THE ALTERNATIVES CONSIDERED:
1. Do not renew the Unified Communications Manager and Flex Support Plan and allow the phone system stability to become vulnerable and licenses to expire.
2. Renew the Unified Communications Manager and Flex Support Plan to ensure the stability of the phone system, email compatibility, and appropriate licensing
Which alternative is recommended? Why?
Option 2 is recommended; the Unified Communications Manager and Flex...
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