Title
Consider a memorandum/resolution authorizing Municipal Court software annual maintenance agreement with Tyler Technologies, Inc., in the amount of $70,518.84.
Summary
DATE: March 21, 2023
TO: Kent Cagle, City Manager
FROM: Willie Resto, Executive Director of Information Technology
SUBJECT: Municipal Court Software Annual Maintenance Agreement Renewal
BACKGROUND AND FINDINGS:
The Tyler Technologies Incode court case management software is used for Municipal Court case management functions. The current system allows for automated document indexing, review of multiple documents, removal of closed cases from the electronic database, and automated email correspondence. The Police Department also uses this system to clear warrants and interface with electronic ticket writers. This system is critical to the functioning of the Municipal Court.
The contract provides for annual software support and maintenance of the INCODE court case management system. Each year the software maintenance comes up for renewal allowing the City staff to obtain patches, implement application enhancements, receive technical support assistance as well as keeping the licensing current. The software support and maintenance agreement are only available from Tyler Technologies, Inc.; therefore, the purchase is exempt from the competitive bidding statutes in accordance with the Texas Local Government Code, Section 252.022(a) 7 as sole-source procurement. The current agreement expires on March 31, 2023.
THE ALTERNATIVES CONSIDERED:
1. Do not authorize the maintenance agreement which will pose significant risks and exposes the City to irreparable consequences both operationally and publicly should the system fail. Technical assistance for any of the enterprise applications would not be immediately available for resolution should the City need it.
2. Authorize the renewal of the Software Maintenance Agreement with Tyler Technologies, Inc.
Which alternative is recommended? Wh...
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